Sales Support Manager

Role Purpose:
 
Supporting frontline sales teams by improving processes around their daily admin tasks e.g.

leads, account opening, renewals, quotations, etc.

and maintaining customer database and call planning systems.

 
Main Accountabilities:
 


* Sales Operations: Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding.

Provide administrative and operational support to the sales team e.g.

ad-hoc quotations.


* Process Optimization: Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.


* Customer Database Management: Act as an owner of the CRM tool in the country, ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.


* Project Management: Act as the project implementation leader or commercial representative for relevant sales process or tools deployment or development within the country.


* Coordination: Collaborate with cross-functional teams (e.g., marketing, finance, IT, operations) to align on goals and ensure smooth implementation of various sales process improvement initiatives.


* Compliance: Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.


* Data Analysis: Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning.


* Team Management: Lead and manage the sales support team (1 analyst & 3 coordinators), ensuring effective collaboration, training and performance optimization. 

Requirements:


* Minimum of 3 to 5 years Sales Support, Sales Planning or Sales Operations experience.


* Understanding of Sales processes as well as detailed understanding of Sales systems and data flow.


* Experience in project management from project initiation to change management.


* Excellent communication and interpersonal skills, with the ability to build relationships across teams.


* Analytical mindset with a focus on continuous improvement and problem-solving.


* Proficiency in CRM software (e.g., MS Dynamics, Salesforce) and Microsoft Office Suite.


* Experience in managing a team will be a plus.


* Degree in Business Administration, Sales, Marketing or a related field preferred.