Sr. Functional Business Analyst

JOB DESCRIPTION

Combined Insurance, a Chubb Company, is seeking a Senior Functional Business Analyst to join our fast-paced, high energy, growing company.

We are proud of our tradition of success in the insurance industry of over 90 years.

Come join our team of hard-working, talented professionals!

Job Summary

The Senior Functional Business analyst will develop a deep understanding of the company's business processes, systems, and product portfolios to support opportunities for improvements, conceptualize viable and cost-effective designs, and implement business and technology solutions.

The position will serve as a liaison between users and internal/external business partners in the development of new systems and enhancement of existing systems.

Responsibilities


* Analyze and determine the need to change a business process or application through new development or customization of a packaged solution


* Rationalize existing applications to continuously improve functionality, eliminate redundancies, reduce cost, and drive maximum long-term business value


* Align the business team around the scope of a solution and the logical requirements for the technical team to implement


* Independently coordinate and deliver project requirements in accordance with the program roadmap


* Contribute to business cases and cost benefit analyses for new systems, features, or operational processes as required


* Proactively identify issues and present mitigation options to appropriate stakeholders


* Train and mentor junior staff and troubleshoot issues


* Apply BA core concepts of Need, Change, Solution, Stakeholder, Value and Context understanding the user journey and the end-product


* Participate in the development of process controls that monitor system-efficiency and provide security within internal applications and external vendors


* Coordinate issue resolution and escalation, and manage expectations across users and stakeholders


* Report progress on assigned tasks

Competencies


* Communicate effectively through presentation and written notification


* Multi-task and pivot to changing priorities in a fast-paced environment


* Work independently or as part of a team


* Build collaborative working relationships


* Problem-solve using process, workflow, or technology in an organized and logical manner


* Develop solutions in a cost-effective and customer-centric manner


* Demonstrate continuous learning and improvement approach in self and work


* Exercise professional judgment, assume responsibility for decisions and outcomes


* Influence others with facts, trend analysis and other supporting data, negotiate effectively for win-win outcomes, and engage and motivate team members


* Embrace change and successfully implement new approaches and ideas

Skills


* Communication


* Customer service


* Systems administration


* Collaboration


* Attention...