Claims Supervisor - MT

JOB DESCRIPTION

Essential Job Duties and Responsibilities:


* Recruiting and contracting qualified new independent adjusters.


* Training new and current adjusters about loss adjustment techniques and procedures, products, services, and rules/regulations.


* Develop and implement strategies to quickly and accurately complete claims.


* Maintaining regular and frequent communications with farm groups, agriculture organizations, etc.

May coordinate and speak at farm meetings.


* Communicating company policy and procedures to adjusters.


* Communicating territory issues to division management.


* Investigating and resolving complaints from insured in an assigned territory.


* Monitoring Quality Control audits in the assigned territory as requested by division management to ensure the field requirements of the RHILLC Plan of Implementation are fulfilled.


* Identifying and contracting qualified independent adjusters to assure that policyholders receive prompt, competent loss adjustments.


* Assisting Claims Manager to audit the work product of independent adjusters to ensure proper adjustment procedures have been followed, in accordance with company and industry standards.


* Supervising and training Claims Field Representative, if any, assigned to the territory to assure the job responsibilities are accomplished in accordance with company procedures.


* Attending industry sponsored seminars, field days, etc.

at the direction of division management.


* Verifying timely completion of claims.


* Monitor claim reserves and update in accordance with division directives.


* Be involved with and manage complex claims.


* Perform and complete all adjuster evaluations and claim reviews.


* Assess and utilize all quality control findings to assist division in control of claims and loss adjustment expenses.


* Assist and be involved with all arbitrations and litigation cases.


* Assist with other duties as necessary.

Knowledge, Skills, and Abilities:


* Ability to recruit and train adjusters.


* Knowledge of the agricultural industry, including an understanding of the kinds of crops produced in the territory and agricultural issues.


* Knowledge of Rain and Hail's products, services and systems.


* Knowledge of or willingness to learn the underwriting and claim adjustment rules and regulations associated with the Multiple Peril Crop Insurance program, crop-hail program, Agri Business program and the other insurance products offered by the company.


* Ability to organize and prioritize multiple tasks.


* Ability to work in a team oriented environment.


* Ability to train adjusters


* Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.


* Ability to use the Company's terminology, procedures and systems.


* Ability to use department equipment.


* Ability to perform ...