Commercial Sales Enablement Director - North America

The Commercial Sales Enablement Director, works as part of the Group Commercial leadership team, leading a program of initiatives aligned with continuously improving the effectiveness of our global commercial function.  The objective of this program is to enable our commercial teams with the necessary methods, insights, skills, and tools to effectively develop client relationships, cross-sell ERM services, increase opportunity pipeline, and close deals.  The initiatives range in scale and complexity and are expected to drive common ways of working across the organization to improve process efficiency and commercial effectiveness, resulting in increased sales and revenue for ERM globally.

The Commercial Sales Enablement Director also serves as the principal Business Process lead for our commercial enablement platforms, most notably Salesforce.  In this role they will work with senior commercial stakeholders across the business to understand and prioritize business needs, and with our technology enablement teams on solution evaluation and recommendations, ensuring optimal usage of our core commercial platforms.   This will include active engagement and senior level oversight of key technology enabled projects and initiatives aligned with the global commercial agenda.

Key Responsibilities and accountabilities



* Commercial enablement and platform optimization:  Works directly with our industry, region and service teams and IT leadership to gather project-related knowledge and acts as a voice for the entire ERM business to ensure that commercial technology platform roadmaps are aligned with customer and business needs.

Working within agreed budgets and timelines the focus is on optimizing commercial enablement platforms, monitoring adoption and usage, identifying areas for improvement, proposing enhancements and updates to maintain system effectiveness and driving continuous improvement in support of our commercial priorities. 



* Commercial methodology, skills development and training support:  In collaboration with the Learning & Development team, lead the development and deployment of commercial training programs; and provide individual coaching and support to commercial leaders to remediate specific challenges or address critical needs. 



* Project planning and management: deploy best-in-class project management practices by leading all phases of approved sales enablement projects, including defining scope, confirming resource allocation, budgeting, and scheduling.

Develop project charters, support requirements gathering, and create functional specifications to ensure projects align with business objectives and quality expectations.


* Stakeholder communication and coordination: establish and implement communication plans to keep senior stakeholders informed with regular updates and facilitate project review meetings.

Ensure alignment and collaboration among internal teams and external service providers in address...