Field Service Dispatcher

Field Service Dispatcher

Orlando, FL, USA Req #831

Thursday, March 6, 2025

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!

We provide our employees with the following tools and resources to be successful:



* Training


* Tuition assistance


* Employee stock purchase plan


* Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)


* 401(k) with match


* Competitive wages


* Paid time off


* 10 paid holidays


* Work schedule: M-F, day shift

Alta Equipment Company is seeking a full-time Field Service Dispatcher for our Construction Equipment Group at our Orlando, FL location.

The primary responsibilities of the position consist of, but are not limited to:


* Dispatch Technicians to handle service requests and PM's


* Take, record and prioritize customer calls for service requests


* Compile and complete customer summary invoicing


* Manage field truck expenses, work orders, and truck maintenance


* Answering internal and customer service calls


* Opening and closing work orders, including accurately recording story lines into each order


* Scheduling periodic maintenance for customer equipment


* Assist Technicians with finding technical data


* Incorporate Alta's Guiding Principles into daily activities


* Performs other duties as assigned


* Consistent, regular, and reliable attendance including being ready for work at the designated start time

Desired Skills and Qualifications:


* Previous dispatching, warranty administrative or mechanic experience is highly preferred


* A strong technical knowledge base is desired to answer Technician questions


* Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.

Previous ERP experience is a plus.


* Possess excellent verbal and written communication skills


* Knowledge of the geographic area


* Must be willing to answer phone calls throughout all times of the day/night


* Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers


* Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.


* Ability to apply concepts of basic algebra and geometry.


* Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in ...