Office Manager I

Primary Responsibility :

Directs general office activities and workflow for a single site.

Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions.

May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures.

What You'll Do:

• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

• Work with General Manager to develop annual departmental budget.

• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

• Resolve customer complaints and answer customers' questions.

• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

• Keep informed of provisions of labor-management agreements and their effects on departmental operations.

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

• Train and instruct employees in job duties and company policies or arrange for training to be provided.

• Participate in the recruitment, interview, and hiring process.

What Experience and Education You Need :

• Five to eight years office experience in warehousing and/or logistics

• 1-3 years general supervisory/management experience

• HS Diploma

• Strong customer service orientation with high sense of urgency in meeting objectives and deadlines.

• Tools and Technology: Proficient in WMS and Microsoft Office, including Word and Excel

• Experience in HRIS and ATS systems preferred

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions

• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

• Requires manual dexterity with normal hand and finger movements for typical office work

• Talking, hearing, and seeing are important elements of completing assigned tasks

• May require travel by automobile and airplane up for business

• May require a visit facility operations in temperatures at or below freezing

• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

• Requires the use of various electronic tools

• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee ...