Customer Care, Portuguese Market

ABOUT THE ROLE AND THE TEAM:

We are a young, creative, and absolutely passionate team.

This is the secret to our success: we work hard, learn every day, and most importantly, we love what we do.

Our enthusiasm is contagious and it spreads to our future brides and grooms, the businesses we work with, and all the participants in this incredible adventure with us.
You will be responsible for post-sales follow-up, customer retention, training, and assisting a professional clientele from the wedding industry (photographers, florists, DJs, etc.).

You will also be responsible for liaising with other departments within the company to resolve and manage issues related to premium clients.

RESPONSIBILITIES:



* Contacting premium businesses by phone to ensure personalized follow-up and train them on how to make the best use of their professional space.


* Identifying the needs and objectives of businesses and providing tailored solutions.


* Managing and resolving any issues with our clients.


* Ensuring follow-up with a portfolio of B2B clients.


* Managing the renewal of contracts assigned to this service.


* Ensuring the retention of our premium clients.

SUCCESSFUL CANDIDATES WILL HAVE:



* A strong phone presence, with excellent communication skills (verbal and written)


* Native or Fluent in Portuguese and B2 english level


* The confidence to make regular calls, and remain resilient


* Be IT literate and keep our systems up to date with all relevant information


* You'll be working as part of a small team so be a good team player, and be someone others want to work with


* Effective organizational skills


* Commitment to professional development and a motivation to make things happen


* It's important to keep in mind it's not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other team members.