Site Delivery Lead_ IT infrastructure (TH& VN)

Description

Site Delivery Lead

This position reports into the APAC Technology Services Lead and will be based in Lat Krabang Bangkok, Thailand.

Who we are

At Kenvue , we believe there is extraordinary power in everyday care.

Built on over a century of heritage and propelled forward by science, our iconic brands-including NEUTROGENA ® , AVEENO ® , TYLENOL ® , LISTERINE ® , JOHNSON'S ® and BAND-AID ® -are category leaders trusted by millions of consumers who use our products to improve their daily lives.

Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers' hearts and homes.

What will you do

The Site Delivery Lead is responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites.

He/she will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met.

This role will partner across Technology Services (TS), Cyber, Business Unit IT (BUIT), and/or vendors to implement solutions, manage incidents and technology demands, and execute strategies to ensure the delivery of agreed-upon capabilities to meet the business needs.

He/she will provide excellent customer service and maintain strong relationships with stakeholders.

This role is also responsible for the technology health of the overall site operations, by providing in-catalogue services efficiently and delivering in high quality to drive great user experience (UX).

He/she will play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure .

What we are looking for


* Bachelor's degree or equivalent


* Minimum 5 years' experience in managing and delivering core IT infrastructure and end-user services


* Strong experience in executing enterprise IT infrastructure projects and managing day-to-day operations


* Solid customer focus and service orientation, with a keen focus to identify areas for improvement and scalability of services/solutions


* Excellent verbal and written communication in English, interpersonal skills, and influencing skills, including the ability to manage communication across the organization


* Sound and practical experience with metrics to measure performance of delivery teams and user experience


* Ability to lead, collaborate, and influence stakeholders to drive and achieve desired outcome


* Experience in vendor management/relationships, managing SLA/OLA/UX, and to deliver high-quality services in a cost-efficient manner


* Strong analytical and problem-solving abilities


* Proven experience in executing IT infrastructure strategy in alignment with global ...