Professional Services Architect (Presales)

(Hybrid role - 3 days in the office/week)

The role of Professional Services Architect (Presales) is primarily customer-facing in our largest accounts and prospects, working in opportunity pursuit alongside account teams to help position and plan the most strategic services programs which they will eventually oversee as program leaders or sponsors.

In this role, you will collaborate with sales and product teams to create our most advanced test automation and implementation strategies.

This role includes high-level solution architecture and strategic transformation consulting.

The Professional Services Architect (Presales) also provides key input into our services strategy and will be accountable for key global initiatives, objectives and key results within the organisation.

As part of the Tricentis Professional Services Organisation, you will add to our culture and help sustain a best in a class services organization.

Key Responsibilities:



* Build strong relationships and partner with enterprise sales to position value of services from early-stage pursuit


* Lead and facilitate discovery conversations regarding all aspects of the testing lifecycle and test transformation leading to strategy creation


* Define services engagements with customers and their System Integrators


* Plan our most strategic Test Automation and Test Transformation service engagements


* Explain complex technical and business challenges to customers – support risk assessment and challenges and manage respective resolutions.


* Identify opportunities and support sales in converting them into viable projects


* Provide effort estimations and feasibility assessments.


* Develop creative solutions for complex problems in limited time


* Support creation and evolvement of project delivery methodologies.


* Helping to mature internal processes and share your expertise, including mentoring of Tricentis employees


* Ad-hoc activities appropriate to the position of lead consultant in relation to a client or internal offerings

Qualifications:



* 10+ years of experience in Tech environment, some of which must be in software and large transformation programs


* Native German is mandatory.

French language knowledge is considered advantageous.


* Experience in software quality assurance and testing – ideally in the Tricentis suite of products


* Tech Transformation program leadership and/or senior individual contributor responsibility


* Pre-Sales and value proposition experience in large and complex
deals


* Exec stakeholder management, including experience with C-suite customer-vendor relationships


* Positive and professional demeanour with strong interpersonal and communication skills


* An eagerness to foster relationships at all levels and between different functions within our organisation


* Excellence in establishment and maintenance of effective relationships with customers, par...