Strategy Director, CX&OE Business Analysis - Evernorth - Remote

POSITION SUMMARY

Reporting to the head of the Customer Experience and Operations Enablement (CX&OE) Business Analysis (BA) team, this individual will lead critical analytical work necessary to identify and advance Coverage Review Operations (CRO) strategic priorities.

CRO provides a variety of clinical services that help health plans and pharmacy benefit managers protect patient health and safety and improve affordability while reducing unnecessary costs.

The role will lead a business analysis team within the CX&OE organization, working closely with executive partner(s) and their team(s) to deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases presentations that positively influence the outcomes of the opportunities at hand.

This role will work closely with the head of CX&OE BA to help develop and evaluate execution of the strategic agenda, including multi-year strategic planning, developing business plans, securing funding for prioritized strategic initiatives, and coordinating strategic efforts with broader Enterprise business partners.

The BA roles will be highly visible within the leadership team of CX&OE, act as a dotted line member of their executive partner and be a critical thought partner.

Key accountabilities of this role include:

A) Influence and implement CRO strategic priorities in close partnership with the CRO LT and business segments to design future state operations and experiences

B) Develop analytical models to generate insights that solve business problems for the CRO business and their partners

C) Act as a key thought partner for both the executive and their direct reports

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.

Primary Components


* Leadership - Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organization in CX&OE.

Leader will set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential destination talent into new open roles.

Leader will create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their partner/customer organization in CX&OE.


* Data - Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business.

Individual will work closely with data teams across the company to deeply understand the critical operations, business and other data (as relevant) to learn the most effective way to leverage that data for insights.

Individual will play an important role as a "customer" of the data for influencing future state data architecture.


* Analytics - Employ a range o...