Trainer (remote, virtual) TRICARE

Description & Requirements

This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.

Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.



*To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance
(including credit).

Learn and execute the training for the TRICARE program staff.

Ensure staff maintain competency and deliver superior customer service in support of the platform.

Provide technical expertise and training on all alternate digital platforms needed to perform their job.

Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.

- Identify performance issues, provide corrective action, and suggest termination for staff not

meeting performance criteria in the training class

- Supervise and report on progress of trainees and during training period and nesting

- Provide follow-up coaching about job performance and quality assurance to new employees

after training, as needed

- Show success in a training or classroom setting sensitively dealing with various learning

styles

- Conduct Supervisor and Leadership classes for managers, supervisors, and support personnel

and ensure all have knowledge of any operational changes

- Take calls and act as roaming Supervisor during All-Hands situations

- Required to work hours outside of normal business hours when needed, to meet training or

program needs

- Remain current with program requirements

- Follows SOPs (Standard Operating Procedures) for the training component of the program

- Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules

Skills:

- Strong interpersonal skills with the ability to build relationships at all levels

- Proactive, self-starter and the ability to work well in a team environment with enthusiasm about

training and employee development

- Detail-oriented with good organizational skills and capable of effectively prioritizing and

multi-tasking

- Advanced written and oral communication skills with excellent presentation and public

speaking skills.

- Advanced reading and comprehension abilities

- Advanced ...