e-COMMERCE/DEPARTMENT LEAD

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.MINIMUM


* Proven supervisory experience


* Ability to read shelf tags


* Basic knowledge of computers


* Excellent oral/written communication skills


* Basic math skills (i.e., counting, addition, and subtraction)


* Self-directed, ability to execute projects with minimal supervision

DESIRED


* Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience



* Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness


* Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed


* Perform responsibilities required of selectors and customer attendants as needed per company guidelines


* Train all functions and duties of the selector and customer attendant roles


* Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable


* Assist with scheduling to meet operational and associates' needs


* Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants


* Print and distribute order labels, including orders for perishable departments


* Troubleshoot e-Commerce equipment and devices


* Maintain level of supplies needed to perform necessary duties


* Maintain organization and cleanliness of staging areas and equipment


* Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager


* Perform required opening and closing procedures


* Learn and implement process improvements as directed by division or enterprise e-Commerce team


* Provide feedback on team members daily performance and annual performance reviews


* Ability to work cooperatively in high paced and sometimes stressful environment


* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner


* Ability to act with honesty and integrity regarding customer and business information


* Ability to follow directions and seek assistance when necessary to resolve customer and business issues


* Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults


* Must be able to perform the essential job functions of this position with or without reasonable accommodation