NASI - Quality Data Analyst

About Subaru

LOVE.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.
As a Senior Software Engineer (Retailer Portals) on the Subarunet Team, you will contribute to the development and evolution of Subaru's dynamic and multi-faceted retailer portal system.

Subarunet serves as a critical hub of responsive web applications designed to connect Subaru with its retailer network, offering seamless performance across desktop and mobile platforms.

The Quality Data Analyst gathers and compiles critical quality data from multiple sources to generate actionable insights and support quality improvement initiatives.

This role works closely with the Quality Data Analysis (QDA) Manager to identify and prioritize legitimate quality topics with a clear rationale for improvement.

Through data-driven analysis, the Quality Data Analyst identifies root causes and trends, translating them into practical applications to address market trends, improve quality standards, and resolve issues proactively.

Primary Responsibilities

Gathers data and compiles reporting on a regimented (daily/weekly/monthly) basis to assist Quality Data Analysis (QDA) Manager to identify legitimate quality topics.

Data can be from diversified perspectives, including but not limited to the examples below:


* Warranty claims.


* Telematics (Diagnostic Trouble Code [DTC]).


* Customer complaints.


* Customer Advocacy Department (CAD).


* Carcomplaints.com.


* National Highway Traffic Safety Administration (NHTSA) Vehicle Owner Questionnaire (VOQ).


* Utilizes web scraping data to gather and analyze customer complaints.


* Subaru of America, Inc.

(SOA) service.


* Retailer service appointment.


* Quality Monitoring Reports (QMRs).


* Technical Reports (TRs).


* Vehicle Buyback and Lemon Law data.


* Assists QDA Manager in preparing presentation material on a regular basis that needs to be communicated during Fast Action & Solution Team (FAST) team escalation meetings.


* Collects large ...