Customer Advocate Engineer

What will you do?


* Ensure that complaints are resolved effectively,


* Drive Customer Focus for the plant,


* Continuously listen to Voice of Customer,


* Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented,


* Ensure a reliable process is operating to solve customer complaints fast and effectively,


* Escalate customer issues to the right organization whenever needed, and support collaborative resolution,


* Ensure all customer issues are regularly analysed in order to identify top issues and launch projects to prevent them,


* Ensure that customer complaint leads to Robustness program update,


* Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers,


* Lead execution of containment actions for known problems,


* Monitor and analyse feedbacks coming from Customer Voice tool to proactively define a complete action plan to improve customer satisfaction.

What skills and capabilities will make you successful?


* Experience in Change Management & Implementation Methodology,


* Working knowledge of Microsoft Office Suite,


* Advanced knowledge of Quality improvement tools, techniques & models,


* Advanced expertise in statistical quality techniques and analysis,


* Proficient level of English language knowledge (C1),


* Excellent communication skills,


* High level of influencing and persuasion skills,


* Proactive problem resolution skills and result-oriented approach.

What's in it for you?


* Professional challenges and development opportunities


* International career opportunities


* Competitive compensation and benefits package


* Life and accident insurance


* Medicover health care (White card)


* Global Family Leave Program


* Commuting reimbursement

Who will you report to?


* Quality Manager

What qualifications will make you successful for this role?


* University diploma acquired in technical field,


* 4+ years of experience in Manufacturing Industry, pref in Quality,


* Experience in Change Management & Implementation Methodology,


* Working knowledge of Microsoft Office Suite,


* Advanced knowledge of Quality improvement tools, techniques & models,


* Advanced expertise in statistical quality techniques and analysis,


* Proficient level of English language knowledge (C1)

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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