Key Account Manager - Small & Mid Size Buildings

The Opportunity:|

Our business creates smart, integrated, multi-layered solutions that specialise in combining building services & intelligent automated systems.

Our future-ready platform for Retailers both for new developments and existing assets, is designed to deliver improved sustainability, resiliency, hyper-efficiency, and people centricity.

Based in either Melbourne or Sydney, working directly with the Small & Mid-Size Buildings Segment Lead, we have an exciting role for a National Account Manager to join our team.

This position is responsible for managing our largest and most strategic national, and international Retail Chain customers.

The role will include owning the relationships, developing a deep understanding of the customer's business, their needs, ambitions and pain points.

Working closely with the SMB Solution Architect, SMB Business Developer and the wider business, you will be instrumental in positioning and growing Schneider with our customers with a heavy focus on customer success.

Day to Day Responsibilities:


* Develop strong, long term relationships with our customers, gaining detailed understanding of their business needs and strategic direction.


* Be aware of market trends, developing a deep understanding of the Retail segment, the customers' requirements and expectations.


* Think expansively about the value we can provide our customers across our full breadth of offers.


* Create compelling ideas, aligning our solutions to suit our customers specific current and future requirements.


* Proactively lead the account planning process, collaborating within the account team to develop a 'One Schneider' customer facing strategy/value proposition.


* Drive new business growth with our customers through new opportunities and existing areas of improvement.


* Enhance customer engagement by building a network at all levels inside the customer's ecosystem


* Lead customer success on the new digital Retail offer ensuring the customer is highly satisfied with the roll-out

Why You?

You are someone who gets excited by innovation in the Retail industry.

A highly driven growth-minded professional, that wants to work for a values-based organisation whose solutions are leading edge.

You are focused, collaborative and passionate about the work that you do.

We don't want to narrow the field; however, we do believe that instrumental to your success in this role will be your deep understanding of Retailers, stakeholders and the Retail industry.

A passion for sustainability, technology and digitisation of assets across portfolios is highly desired.

Your background could be technical but we also would love to hear from anyone who comes from the customer side, with a solid technical understanding - Asset Managers, Building Managers, Facility Managers.

Perhaps most importantly you are excited by working in a fast paced and ever-changing environment and have proven success in building and maintaining str...