Director Billing Services

Job Description:

At Sparklight, a Cable One brand , we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

A Director of Billing Services provides leadership and oversight for the Billing Applications group.

Oversees team processes related to reviewing, analyzing and modifying Billing / Workflow Management (WFM) system configurations, including testing, debugging and supporting application systems.

Provides system / application troubleshooting and issue resolution.

Supports and/or leads system development and upgrade projects.

Ensures system users receive up to date information and support.

What you will do to contribute to the company's success


* Responsible for the technical, administrative and operational direction of Billing Applications development, deployment and operations.


* Drives the planning, design, implementation, organization and operation of Billing / WFM applications and systems across the company.


* Oversees and directs implementation and support of complex solutions from kick-off to deployment.


* Manages the execution of multiple initiatives and ensures appropriate staffing and resource allocation.

• Develops ideas and clearly articulates / presents them to senior management.


* Provides procedural and technical direction and leadership to the Billing Applications group and other technology teams.


* Oversees incident resolution and follow-up items completions.


* Guides resources that are responsible for scheduling and tracing key tasks across all project phases, including requirements gathering, design, implementation and ongoing support.

Qualifications


* Must have CSG ACP experience.


* 10+ years' experience


* BS / BA Degree

Core Competencies


* Committed: Values each and every customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Sparklight, a Cable One brand, appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:


* Medical, dental, and vision plans - start when you start!


* Life insurance (self, spouse, children)


* Paid time off (vacation, holiday, and personal/sick days)


* 401(k) - 100% company match (match program starts f...