Office Manager I

Primary Responsibility :

Directs general office activities and workflow for a single site.

Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions.

May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures.

What You'll Do :

• Coordinate activities with other supervisory/lead personnel and with other work units or departments.

• Develop or update procedures, policies, and standards.

• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

• Interpret and communicate work procedures and company policies to staff.

• Work with General Manager to develop annual departmental budget.

• Develop work schedules according to budgets and workloads.

• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.

• Resolve customer complaints and answer customers' questions.

• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

• Keep informed of provisions of labor-management agreements and their effects on departmental operations.

• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

• Train and instruct employees in job duties and company policies or arrange for training to be provided.

• Participate in the recruitment, interview, and hiring process.

• Perform other duties as assigned

What Experience and Education You Need :

• Five to eight years office experience in warehousing and/or logistics

• 1-3 years general supervisory/management experience

• HS Diploma

What Could Set You Apart :

• Ability to manage supervisors and employees.

• Ability to work in fast-paced, deadline-oriented environment.

• Ability to communicate effectively with variety of individuals

• Ability to reason, negotiate, instruct, persuade, or speak with others

• Ability to pay close attention to detail.

• Strong interpersonal skills and judgment in communicating with staff.

• Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development.

• Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth.

• Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict.

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