Customer Service Rep II - JJK

Your Organization

Our auction subsidiary, JJ Kane, currently has an opening for a Customer Service Representative in our offices located in Birmingham, AL.

The ideal candidate will have auction experience and a strong focus on Customer Satisfaction, working to ensure our outside customers, vendors, consignors, buyers, suppliers, as well as internal customers are happy with our results.

JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more! We encourage you to check out our company websites to explore our company's strong history.

Please go to www.altec.com , and www.jjkane.com to learn more.

Major Responsibilities May Include:


* Interacts directly with customers in a professional manner


* Inbounds and executes titles


* Request, track and apply sales tax exemptions


* Works with customers in person, via email and phone calls to handle inquiries.


* Handles auction payouts, interacting with consignors and buyers


* Authorizes purchase orders for Service Centers and other Suppliers


* Handles AP review for timed auction invoices


* Review photos from Service Centers and third-party holding yards


* Audit items and funnel to correct workflow status


* Demonstrates consistent progress towards proficiency in areas of training (defined by training objectives document)


* Attends classroom and online training sessions to enhance skills and build knowledge


* Work with Managers to:
+ Create and maintain streamline processes to record lot issues from buyers for review
+ Create and maintain database to track lot issues after the sale to improve quality
+ Create and maintain database to track refund issues
+ Participates in continuous improvement events when requested


* All other duties as assigned

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Education, Experience and Skills Required:


* High School Diploma or GED required


* Bachelor's Degree preferred


* Bilingual - English/Spanish a bonus


* A minimum of three years of experience in customer service, sales or marketing


* Bachelor's Degree will be considered in lieu of 2 years of experience


* Bilingual and able to read, write and speak Spanish proficiently preferred


* Title experience preferred


* PC Skills using spreadsheets, word processing, and other office management applications required


* Excellent written and verbal communication skills


* Must be able to work independently to manage their time and tasks


* Mechanical aptitude, product or industry knowledge preferred


* Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work


* Demonstrated Customer and People Skills
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