Collections Specialist

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
030190 Collections Specialist (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Being the best customer service company in the world.

OUR PURPOSE:

Create packaging solutions for life’s essentials.

ROLE OVERVIEW:

Join our dynamic Credit & Collections team, where you'll play a key role in managing customer accounts, ensuring timely payments, and maintaining strong relationships with both clients and internal teams.

From negotiating payment plans and resolving disputes to evaluating creditworthiness and setting credit limits, you'll have the opportunity to make a direct impact on the company’s financial health.

With a mix of investigative work, problem-solving, and collaboration, this role offers an exciting challenge for those who thrive in a fast-paced, numbers-driven environment!

Key Responsibilities 


* Performs day to day collection activity on assigned accounts receivable portfolio.


* Manages shared email box for credit and collections team.


* Review delinquent customer payment trends for corrective action.

Takes appropriate action on collection and delinquency issues.

Negotiate and manage customer payment plans.


* Maintains a cooperative problem solving relationship with customers, the sales organization and manufacturing to ensure for the prompt turnover of receivables.


* Assists with Dispute Management process working with customer service and sales on outstanding disputed items.

Research and provide required documentation for collection or credit memo processing.


* Performs “entry level” Credit review and processes.

Evaluates new / existing customer’s credit worthiness, establishing credit limits and guidelines within assigned levels of approval.

Establish Credit Limits by performing payment history and brief financial reviews to analyze the following but not limited to information: Corporate Description, Company Officers, Number of years in business, number of employees, payments within industry, Annual Sales, Net Profit, Cash Flow, DSO figures within industry, credit references, and etc.


* Provides resolution to customer’s daily orders through Credit holds and blocked orders.


* Provides various accounts receivable reporting to Supervisor Credit & Collections Administration.


* Manage Dunning Process within their Portfolio.


* Facilitate small customer collections with Plant Locations.


* Performs other duties as assigned.

Education and Experience 


* High School Diploma required, some college course history preferred.


* Minimum 2 years experience in accounts receivable or commercial credit. 

Knowledge and SkillsÂ...