Order Management and Compliance Analyst

Description

Kenvue is currently recruiting for:

Order Management and Compliance Analyst

This position will be based out of Sydney and report directly to the Customer Experience Specialist - Supply Chain.

As an Order Management and Compliance Analyst , you will be an integral part of the Deliver team, responsible for leveraging analytics and strategic insights to enhance end-to-end operational support.

Your primary focus will be on driving data-driven decision-making and optimizing customer service delivery processes.

This role involves managing and analyzing customer orders, claims, and support processes on a day-to-day basis, ensuring timely and effective resolution of issues.

By collaborating with cross-functional teams, you will play a crucial role in identifying opportunities for process improvement and driving the strategic development and streamlining of our support operations.

Your analytical capabilities will be essential in transforming data into actionable strategies to elevate the customer experience and contribute to the overall success of the organisation.

Who We Are

At Kenvue , we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love.

Science is our passion; care is our talent.

Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.

With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

For more information, click here .

What You Will Do

Analytics & Strategic Development


* Utilise advanced analytics to identify, predict, and mitigate customer risks while uncovering opportunities, translating insights into actionable strategies.


* Engage across the organisational system to optimise customer experiences and outcomes, employing a systems thinking approach.


* Provide support to the Operations & Supply Chain Department, contributing to key projects and initiatives.


* Demonstrate initiative by participating in User Acceptance Testing (UAT) as required, ensuring system enhancements meet business needs.

Reporting


* Work with team to perform month-end and quarter-end reporting processes, ensuring timely and accurate submission and approval.


* Drive SOX compliance processes by providing critical data and insights for internal and external audits.


* Proactively review and update Standard Operating Procedures (SOPs) to ensure best practices and continuous improvement.

Internal and External Stakeholder Management


* Actively collaborate with cross-fu...