Senior Travel Retail Manager

General Mission


* Develop and execute the sales and service strategy, defining a 3-year plan and achieving the annual targets and goals


* Ensures consistency across the region in terms of retail strategy, customer service and all topics linked to the Hermès business activity and image in the region.


* Elevate Hermès Travel Retail in all aspects including talents caliber, supporting structure and retail performance to the next level

Main Responsibilities

Retail Management


* Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals.


* Define precise objectives and retail KPIs for the team and monitor progress throughout the year


* Lead the teams' service excellence effort, allowing customers to discover our creations in the best possible environment


* Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency


* Structure the organization of retail activity and allocate responsibilities


* Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores


* Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex


* Collaborate with Customer Experience team in animating the store

Sales and Budget Planning and Management


* Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team


* Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework


* Design and monitor weekly/monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets


* Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels

Buying


* Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team


* Participate to the Podium buying (including podium and preview in France several times a year, if applicable)

Human Resources


* Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential


* Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues


* Maintain synergy, a cohesive and cooperative work environment through team building and motivation


* Execute Annual Staff Sales for Mid pac region with collaboration with the HR team and local retail team


* Establish...