Customer Experience Development Manager

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

At Schneider Electric, we believe access to energy and digital is a basic human right.

We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability.

We are looking for Customer Experience Development Manager to make an impact!


* Drives satisfaction & loyalty through comprehensive understanding and continuous improvement of our customer's experience


* Obtains customer satisfaction & loyalty feedback from surveys and other relevant sources


* Ensures specific issues detected are promptly managed and closed


* Builds and shares analysis of the key satisfaction and loyalty drivers, the competitive positioning, and the benchmark positioning


* Sets customer experience improvement priorities


* Drives customer experience improvement actions and deploys best practices via CI methodologies (Lean, Six Sigma, Kaizen,...)


* Ensures deployment and operation of the customer experience in their perimeter

#LI-ZL1

Qualifications



* At least 3 years experience in continuous improvement or data analysis


* Fluent in English communication


* Customer oriented mindset


* Strong influence skill with global mindset


* Change management skill


* Engineering background will be a plus

Schedule: Full-time
Req: 0098V8