IAM Service Manager

About Schneider Electric

Schneider Electric is the global specialist in energy management and automation.

With revenues of ~€27 billion, our 135,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient, and sustainable.

From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations.

Our connected technologies reshape industries, transform cities, and enrich lives.

At Schneider Electric, we call this Life Is On.

About Schneider Digital

All IT needs for SE are managed by a group called Schneider Digital (SD); spread across 303 locations in 60 countries with over 2300 staff; along with various engagements with all major Global IT Service Providers.

You will be part of the dynamic Schneider Digital - HR Technology team whose mission is to "Create digital workplace of the future & Enable HR to build workforce of the future".

Within this team, you will be part of the Core HCM solutions team to oversee the effective utilization, and continuous improvement of the Core HCM platform in areas of Workforce Administration, Workforce Management, and payroll.

Role mission

• As an Identity and Access Management (IAM) Service Manager, your role is crucial in ensuring the Security and Integrity of our organization's digital assets.

• Technical platform ownership of core Identity platforms that include Identity governance and Authentication.

• Managing service levels, operations KPI's, audit remediation actions and continuous improvements.

Main responsibilities

• Implementation of IAM solutions to safeguard sensitive data and systems to improve security and efficiency.

• Overseeing access control policy enforcement via identity governance.

• Good understanding of HR processes and underlying systems supporting user lifecycle.

• Leading a team to manage user access provisioning, de-provisioning, and authentication processes.

• Collaborating with HR, IT and security teams to ensure compliance with industry regulations and internal policies.

• Providing expertise in managing identity lifecycle, single sign-on, and multi-factor authentication on-prem or SaaS solutions, platform maintenance, infrastructure, and DR exercises.

• Conducting periodic User Access Reviews of user access to ensure compliance via IGA solution.

• Incident Management, Critical Incident Management, and response.

• Providing governance on implementation, maintenance, and support services with KPIs, SLAs.

• Manage vendor partnerships and contracts, review and find opportunities to improve services, reduce costs.

• Providing support and leadership for many of the activities intended to set strategic direction and maintain alignment within the business: Leadership Workshops, Stakeholder Engagement and Regional Engagements

• Manage capacity forecast & Plannin...