Quality Assurance Manager

Set Pay Rate: $81,915.05 USD Shift: Thursday to Monday from 12:30pm-9:30pmJob Summary:Gathers and analyzes data to help evaluate, identify and track specific cleaning issues as part of the Chimes BWI Quality Assurance Program.

Administers the State required QA program for Chimes usage and the interface with the BWI Restroom Alert System and the TRAX system.

Supervises processes, trains and monitors administrative activities related to quality.

Position requires strong interpersonal skills and compassion and respect for persons with disabilities.Essential Functions:


* Manages and acts as System Administrator for Restroom Alert/ Maximo Systems / TRAX


* Tracks all maintenance calls identified by Chimes and enters into Maximo daily


* Tracks janitorial work orders, analyses data and generates reports as required


* Collects data, identifies trends and interprets/analyzes data in weekly and monthly reporting to include tracking QA inspection results, evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis results


* Attends regular briefings from MAA regarding Quality Assurance and regularly briefs and holds meetings with management


* Trains staff on use of Restroom Alert and TRAX


* Coordinates all Restroom Alert system changes with RA vendor


* Complies with all Agency policies & procedures and follows contract specifications


* Handles duties with judgement, tact, and accuracy


* Utilizes an Android device and computer for data input and retrieval of information as required


* Sets up, handles, maintains, and forwards all paperwork and reports in a timely manner


* Maintains flow and output of work


* Maintains continual communication with the MAA and BWI Airport Custodial Operations during normal working hours to respond to concerns and provide information as required


* React immediately to custodial emergency situations


* Create, track, trend and analyze terminal use based on data furnished by MAA, direct observation or other data collected by Chimes


* Analyze reports and requests to determine action needed, recommends corrective action as required


* Provides assistance to visitors, coworkers and employees as needed


* Attends all meetings and in-service training and relates information to employees


* Passes and complies with CPR/first aid training and OSHA training


* Attends work regularly and follows assigned schedule


* Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and the public


* Maintains confidentiality


* Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)


* Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identifi...