Health Referral Hub Manager

Description & Requirements

We're looking for candidates who have had experience of managing a team and experience of working in public health or a similar role.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Purpose:

To lead the implementation of the Referral service across the citizen service division supporting all contracts.

To optimise health referrals from all weight management and ILs contracts into to initial assessments or sign ups.

To manage and develop a team of Referral Coordinators, admin and a team leader to maximise engagement and user journey that leads to service user accessing programmes for health including programmes on:

• Wellbeing

• Smoking Cessation

• Physical Activity

• Weight Management

• Alcohol consumption

• NHS Health Checks (outreach)

Salary - Non London - £33,000 to £38,000

Accountability

Support the strategic development of the Central Maximus Referral Hub

• Devise and implement targeted strategies for business development to improve Referral Hub outcomes and impact and make it the go to front door service.

• Continuously review and refine referral processes and workflows to improve efficiency and patient satisfaction.

Meet key performance indicators for multiple contracts.

Track and work with contract teams to ensure successful sign ups that lead to attendance.

• Track and monitor referral progress, ensuring follow ups meet contractual agreements

• Regularly monitor and review KPIs to track progress, identify areas for improvement, and make necessary adjustments.

• Use data to inform decision-making and drive continuous improvement in the referral hub team's performance.

• Evaluate and continuously improve the referral process to enhance efficiency, patient satisfaction, and overall service effectiveness

• Proactively identify and address any barriers to referrals and access to services.

• Track the volume of referrals received and processed by the team within specific timeframes (e.g., daily, weekly, monthly).

• Referral processing time: Monitor the average time taken to process each referral (from receipt to completion of initial assessment and referral).

Aim for consistent and efficient processing.

• Track the accuracy of referrals, ensuring patients are directed to the most appropriate weight management programs based on their needs and eligibility criteria.

• Monitor team productivity and identify any bottlenecks or areas for improvement in workflow.

• Monitor the utilisation rates of different health programs and identify any underutilised or oversubscribed programs and co...