Financial Family Advocate II

Nemours is seeking a Financial Family Advocate II (Full-Time), to join our team in Orlando, Florida.

Utilizing high-level customer service, healthcare finance knowledge, and excellent communication skills, the Family Financial Advocate II will facilitate, educate, and communicate to patients/families about the financial aspects of seeking treatment at Nemours.

The Family Financial Advocate II may be able to cross cover other teams and areas within PFS department.

Serve as a resource to other PFS and clinical teams.

Support with patient/families and provider escalation and provide resolution.

Work involves conducting interviews, gathering, assembling, and reviewing sensitive information supplied by applicants, relevant to the initial and on-going Nemours Financial Assistance Policies and Medicaid Programs.

The Family Financial Advocate II will work directly with insurance carriers or with internal insurance verification personnel to determine benefit level, coordination of benefits, coinsurance and deductible amounts and communicate financial obligations to the guarantor.

This role will be responsible for determining a suitable financial assistance program for each family identified as being in need, developing payment arrangements, collecting prepayments (pre-service deposits and out of pocket costs), providing cost estimates to patients and providers, and approving discounts in accordance with organizational and government policies.

In addition to providing financial assistance and resources, the Family Financial Advocate II will research and address a broad range of inquiries covering items such as insurance regulation and processing protocols, charge discrepancies, benefit interpretation and adjudication.

This role is also responsible for supporting the Medicaid Enrollment processes.


* Protects the financial standing of Nemours by performing methodical and thorough financial assessments of our uninsured and/or underinsured patients assisting in applications for federal, state, and local programs.

Conduct Pre-Service Financial Screening and Financial Clearance Interviews.


* Ensure compliance with hospital financial resolution policies, including conducting financial interviews with patients and families to assist with resolution of their account.

Initiates and completes charity applications on accounts at risk.

This includes Nemours Financial Assistance Programs and Uninsured discount Programs.


* Ensure productivity of various Workqueues to identify, verify, and assuring all accounts are ready for billing with adequate supporting documentation, within the established time frames.


* Serves as a support to patients and their family members to assure patients have access to all available funding options, this involves working with private as well as governmental agencies, i.e., private insurance, HMO/PPO's, Medicaid, Medicare, and Third-Party Liability payers.


* Convey courtesy, dignity, respect and a positive attitude...