Senior Requisition to Pay End to End Analyst

Description

Kenvue is currently recruiting for:

Requisition to Pay (R2P) End to End (E2E) Senior Analyst

The role will be part of the Requisition to Pay (R2P) organization, which provides end-to end-requisition to pay services on enablement solutions to our Operating Companies around the world.

This position reports into LATAM R2P lead and dotted line to global R2P end to end support lead

Who We Are

At Kenvue, we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love.

Science is our passion; care is our talent.

Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.

With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

What You Will Do

The R2P E2E Senior Analyst plays a crucial role in ensuring efficient and high-quality customer service while resolving inquiries across various communication channels, such as phone calls, emails, and chat.

This position demands a deeper focus on process optimization, escalation handling, training and cross functional collaboration.

The senior analyst will also contribute to strategic initiatives, performance monitoring and continuous process improvements to enhance operational efficiency.

Key Responsibilities

Customer Support & Advance Issue resolution

• Provide high level customer support via phone calls, emails, and chat, ensuring professional and timely resolutions.

• Promote and assist employees in using self-service options, system and tools, educating employees/suppliers on efficient issue resolution methods.

• Diagnose and troubleshoot issues, resolving root causes of recurring issues, identifying systemic improvements, and escalating complex problems to higher-level support teams when necessary.

Process Optimization & Strategic Initiatives

• Utilize case management system and telephony tools for customer interactions and issue tracking

• Evaluate and enhance operational workflows, implementing best practices for increased efficiency.

• Drive cross functional process improvements, ensuring alignment with corporate standards and compliance.

• Analyze customer interactions and service metrics to identify trends and recommend solutions.

• Collaborate with stakeholders, IT, and finance teams to streamline procurement and payment processes.

Training & Communication

• Apply training programs for new hires and junior analysts, ensuring consistent knowledge transfer.

• Maintain clear, concise, and empathetic communication tailored...