Record Support Specialist

SUMMARY:

Make phone calls to obtain medical records and bills for clients as quickly as possible to allow them to settle their cases in a timely manner.

Process medical records and constantly find a better way to get the job done and improve efficiency, and then communicating learns to coworkers. 

 

Essential Functions: 


* Provide prompt and effective customer service to Legal Assistants.


* Able to meet daily/weekly performance expectations, as outlined by the MSP scorecard.


* Quickly and efficiently make calls to providers to follow up on requests for medical records and bills.


* Process medical records and bills as they come in to make them available to the law firm


* Build and mend relationships with providers and be able to negotiate with difficult providers.


* Keep the total number of records older than 45 days at or below the par value as assigned to your firm by your Team Lead or Assistant Coach.


* Keep the total number of records older than 30 days at or below the par value as assigned to the firm by the Team Lead or Assistant Coach.


* Complete Provider Address within 4-7 days.


* Maintain the firm’s average day to receive records at par as assigned by the Team Lead.


* Maintain work quality as determined by QA reviews.


* Complete cancellations of requests for records within 24 hours

 

COMPETENCIES, SKILLS AND ABILITIES


* Efficient - Able to produce significant output with minimal wasted effort.


* Professional - Is respectful of others and, earns trust and maintains confidences by having high integrity and following through on verbal and written commitments regardless of personal cost.


* Organized - Is efficient and orderly with regard to time and project management and is able to maintain focus on company priorities.


* Persistent Finisher - Demonstrates tenacity and willingness to go the distance to get the job done and able to focus on the tasks at hand.


* Communicator - Excellent verbal and written communication skills and can communicate effectively across mediums, constituencies, and environments.


* Relational - Provide excellent customer service and have the ability to build and sustain a good relationship with providers.


* Proactive - Acts without being told what to do.

Brings new ideas to the company.


* Exhibits Core Values and our Core Purpose - Play as a Team, Need to Achieve, and Inspire and Be Inspired; Find a Better Way to make a lasting impact. 


* Adaptable - Needs to be comfortable with change and able to adjust quickly to altering circumstances.


* Problem-solver - Has outside-of-the-box thinking and constantly strives for better ways to complete tasks at hand.

 

EDUCATION / EXPERIENCE

·         High school diploma or equivalent required.

 

SUPERVISORY RESPONSIBILITIES: 

This role is not a supervisor position.

 

LANGUAGE SKILLS

Ability to effectively present information and respond to ...