Process Improvement Associate I

The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence.

Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement.

As a Process Improvement Associate I in the Process Engineering Center of Excellence (PE COE) team, you will consult on deployment and sustainment efforts within our Lean Transformation and Optimization books of work by executing current state assessments, quantitative analyses, and ideal future state designs.

Job Responsibilities:


* Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions


* Influence, design, and develop lean system implementation and sustainment plans


* Solve complex business problems


* Perform competitor analysis and industry research


* Work with Process Improvement Managers to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives


* Ensure quality and timeliness of deliverables


* Lead workstreams and team members

Required Qualifications, Capabilities, and Skills:


* 1+ years relevant experience


* Bachelor's degree from an accredited institution


* Demonstrated experience in lean deployment, project management, process improvement, or re-engineering efforts


* Flexibility to work effectively with stakeholders and colleagues at all levels


* Experienced presenter with strong oral and written communication skills


* Avid-learner who is genuinely curious and committed to developing new skills


* Self-motivated and executes deliverables with speed and precision

Preferred Qualifications, Capabilities, and Skills:


* MBA or advanced degree


* Certification or experience in Lean Six Sigma, Agile methodologies, Change Management Principles, Organization Design, or Strategic engagements


* Consulting experience in the financial services industry


* Proficiency with Tableau, Alteryx, or similar systems and/or experience with business analysis of IT systems

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentiv...