Business Analyst

Description & Requirements

Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.

This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.

Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.

Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.

What We Offer:

• A dynamic role at the forefront of technology consulting services.

• Competitive salary and benefits package.

• A dynamic and supportive work environment.

• Opportunities for professional growth and development.

Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!

Key Responsibilities:

• Customer Support:

- Provide Tier 1 support, solve technical issues, and escalate when needed

- Focus on dellivering a positive customer experience

• Triage and Issue Identification:

- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation

• Documentation:

- Record all service requests and monitor issues to ensure they are resolved

- Identify workarounds to common problems and document in Standard Operating Procedures

- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.

• Tools:

- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client

- Document, track and monitor problems to ensure timely resolution

• Collaboration: Team player who works with team to streamline business processes and team efficiency

• Training: Help with training and communication for team members and clients

• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics

• Curate content and project repositories to support technical writing and internal proposal development

• Provide program management support to project and capture managers

• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4

• Due to federal requirements, only U.S.

Citizens can be considered for this role.

Additionally, selected candidates will be required to pass a Public Trust government background investigation.

• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.

• 1+ years of general experience required.

• Mastery of Microsoft Office products including Word and PowerPoint.

• Excellent organizational, written, and verbal communication ...