Air Freight Forwarder

Job Tittle: Specialist AFR

Location: GSC BOG

Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies.

Key Responsibilities:

•           Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes

•           Prepare, control, and distribute necessary export documents, ensuring compliance to all origin export and destination import regulations.

•           Collaborate with counterparts to validate and finalize documents.

•           Assign tasks to supporting functions and monitor performance.

•           Meet and exceed customer expectations as well as internal Key Performance Indicators,

•           As customer first point of contact, provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution and pricing/quotes.

•           Record, track, resolve, analyze and take necessary corrective action regarding all exceptions/operational irregularities – proactively updating the customer.

•           Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.

•           Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.

•           Obtain and maintain all company systems and commodity related certifications.

•           Ensure that correct costs and revenues are captured against customer’s profile – taking full ownership of financial performance, promptly resolving any related issues.

simple and complex issues.

•           Accept customer requests for quotations and send them to the Quotations team for processing.

Passes on leads to Sales.

•           Available to support on weekends to attend urgencies or critical situation that could affect movement of the shipments.     

Skills / Requirements:

•           Strong understanding of Air Export regulations, documentation, and incoterms.

•           Minimum of 3 years in Air Freight Forwarding experience.

•           Enthusiasm for building deep and lasting connections with our customers.

•           Proactive and solution-oriented mindset, always demonstrating a "can do" attitude.

•           Ability to resolve issues related to product movement and proactively communicating with the customer.

•           Strong attention to detail and excellent communication skills (or...