Resident Services Coordinator-AH-Lytton Gardens I

Lytton Gardens - AH - Palo Alto

Summary:

The Resident Services Coordinator (RSC) is responsible for assessing and identifying resident needs that focuses on housing success.

The RSC will work in a proactive manner to link elderly, people with disabilities and low-income families to supportive services and other community resources.

This position must be in full compliance with HIPPA.

Responsibilities:

• Provide non-clinical case management and referral services to all resident site (s), which includes securing the full range of social services as needed by individual residents.

• Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and in close collaboration with hospitals and nursing homes.

• Conduct initial assessment within 30 days of moved-in and update assessment including update Intake, Individual, ADL annually or as needed on ADL.

• Utilize and maintain accurate and timely documentation through AASC On-Line.

Conduct initial resident assessment within 30 days of move in.

Update assessment as needed.

Submission of weekly report to housing administrator and supervisor.

• Organize and coordinate on-site wellness and health improvement programs, events and activities.

Educate residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases or tools for healthy living.

• Produce weekly report and timely submit to Housing Administrator, immediate supervisor, and contractor's request and HUD annual SfS (Standards for Success) Report.

• Conduct outreach and engagement, monitoring service periodically, home visits when needed.

• Work closely with Activities Coordinator (if applicable) to develop a wide range of activities within and outside the site, designed to build community and provide opportunities for socialization and wellness that is mutually beneficial to residents.

• Create with volunteer to establish volunteer support programs.

• Collaborate and sustain constructive relationships with residents and their families, service providers, organization staff, especially those in property management.

• Maintain accurately and timely documentation on all resident demographics, issues, requests, incidents, interactions and outcomes through online software (AASC Online).

• Maintain updated residents' files and resources directory through online software (AASC Online).

• Attend staff meeting and Resident Services Coordinator on-going training and/or conference.

• Assist residents in identifying and accessing needed services and benefits, and serve as a liaison or advocate for residents when help is needed to secure resources.

• Maintain resident confidentiality with the resident population according to set guidelines.

Report incidents of abuse and neglect to Adult and Child Protective Services as required by law.

• Establish informal and for...