Operations Manager

Operations Manager – Belfast Service Centre, BT3 9JQ

Shift Pattern: Monday – Friday 06:30 – 15:30

Are you looking for a challenging and rewarding role in a fast-paced and dynamic environment? Do you have the skills and experience to lead and motivate a team of service centre employees? Do you want to work for a global leader in express delivery services?

If you answered yes to these questions, then we have an exciting opportunity for you!

We are looking for an Operations Manager to join our Operational Management team in our BFS Service Centre.

You will be responsible for:

  ·         Ensuring service; productivity; quality; security and cost targets are met and standard procedures are followed

  ·         Supporting the Service Centre Manager in providing leadership and motivation to staff

  ·         Working alongside other departments to meet customer needs and expectations

  ·         Coaching and training staff effectively

  ·         Utilising company reporting tools to monitor and improve performance

  ·         Performing appraisals and reviews with team members

  ·         Developing a culture of respect, responsibility, team working and customer care

To be successful in this role, you will need:

  ·         A proven track record of managing operations in a service centre or similar environment

  ·         Excellent communication and interpersonal skills

  ·         The ability to adapt in an unpredictable environment and plan for contingencies

  ·         The ability to coach and train staff effectively

  ·         The ability to utilise company reporting tools to monitor and improve performance

  ·         The ability to perform appraisals and reviews with team members

  ·         The ability to develop a culture of respect, responsibility, team working and customer care

In return, we offer:

  ·         A competitive salary

  ·         Eligibility to participate in performance related bonus schemes

  ·         Generous holiday entitlement increasing with years completed service

  ·         Company pension scheme with excellent contribution rates

  ·         Life Assurance

  ·         Enhanced maternity pay

  ·         Generous company sick pay

  ·         A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more

  ·         Discounted Health Assessments

  ·         Access to professional employee assistance, wellbeing programme

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered.

You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company.

We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities.

Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Head Office our mission remains the same, to provide Excellence.

Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business.

We embody our culture in three core attributes;

• Head: Being Results Orientated & Leveraging Strengths

• Heart: Providing Purpose & Having and Creating Trust

• Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities
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