Registered Nurse (RN/Behavioral Health) - MDLIVE - Evernorth Health Services-Remote
Position Description
The position is full-time and 40 hours a week.
The shift will be 10-hour shifts between the hours of 12PM and 12AM EST.
Shifts may be 12PM-10PM EST or 2PM-12AM EST.
Scheduled weekdays vary and must be able to do rotating weekends (Sat.-Sun.) Schedules are subject to change based on coverage needs.
The RN Clinical Staff Member is part of the telehealth clinical team, which is devoted to the delivery care services in an online and fast-paced setting.
The RN supports MDLIVE providers and clinical operations.
This role will primarily support the nursing team with behavioral health task while also assisting with Urgent Care responsibilities.
Strong telephone triage, assessment, communication skills, and computer skills required.
Essential Job Functions
* Utilize current evidence-based nursing practices and guidelines.
* Apply the ANA Code of Ethics for Nurses to professional practice.
* Support the clinical and administrative operations of telehealth across practice settings.
* Utilize MDLIVE technology and platforms in the delivery of patient care.
* Triage and assess patient for telehealth appropriateness.
* Serve as a liaison between patient and provider.
Address any questions or concerns post-consultation.
* Resolve any pharmacy and/or medication issues in conjunction with provider order.
* Document, update, and maintain the patient medical record.
* Identify and report patient safety and quality issues.
* Act as an advocate for the patient.
* Support the promotion of optimal health outcomes.
* Patient education and support.
* Crisis intervention and de-escalation.
* Deescalate calls to a reasonable outcome for all parties.
* Other duties as assigned.
Required Knowledge/Skills/Abilities
* Critical thinking and data synthesis.
* Knowledge of therapeutic communication and de-escalation strategies.
* Ability to manage behavioral health crisis calmly and effectively.
* Empathetic and adaptability.
* Triage and assessment skills.
* Understanding of common mental health disorders, symptoms, treatments, and interventions.
* Knowledge of behavioral health standards, evidence-based practices, and crisis intervention protocols.
* Familiarity with psychotropic medications, side effects, and proper administration.
* Knowledge of Behavioral health, Urgent Care, and ER settings.
* Effective communication skills over various mediums.
* Multi-tasking in a fast-paced environment.
* Strong interpersonal skills with that encompass cultural, ethical, economic and access to health care resource understanding when interacting with the patient.
* Knowledge of electronic medical records and e-prescribe.
* Maintain competencies for telehealth nursing.
* Ability to work effectively within a multidisciplinary team.
* Demonstrates proficiency with the following software: Microsoft Word, Excel, Po...
- Rate: Not Specified
- Location: Bloomfield, US-CT
- Type: Permanent
- Industry: Finance
- Recruiter: Cigna
- Contact: Recruiter Name
- Email: to view click here
- Reference: 24015354
- Posted: 2024-11-13 07:56:17 -
- View all Jobs from Cigna
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