Manager - IT Change Mgmt

Description & Requirements

Maximus is looking to bring on a Manager - IT Change Management.

Essential Duties and Responsibilities:

- Responsible for the daily execution, reporting, and delivery of IT change management activities in ServiceNow.

Assess daily IT change requests and execute CAB authorizations according to IT change management policy and processes.

- Manage and oversee the structured process that assesses, plans, reports, and properly authorizes changes within IT environments, ensuring all changes are implemented in controlled manner in compliance with policy and procedural requirements.

- Provide guidance and education to the organization, change owners, and stakeholders in topics related to IT change management and IT governance, risk, and compliance.

- Monitor and measure the effectiveness of IT change management services; make and implement recommendations for continual service improvement.

Ensure performance targets are met for IT change management and IT governance, risk, and compliance.

- Coordinate and collaborate interfaces between IT change management and other processes, and drive adoption of process automations and efficiencies to support Agile and DevSecOps release methodologies and pipelines.

- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.

• Change Management Strategy:

o Develop and implement a comprehensive change management strategy aligned with ITIL best practices.

o Establish clear change management policies, procedures, and standards.

o Continuously review and improve change management processes to enhance efficiency and effectiveness.

• Change Request Evaluation:

o Assess the impact of proposed changes on IT services and business operations.

o Prioritize change requests based on business needs and risk levels.

o Collaborate with stakeholders to gather necessary information for informed decision-making.

• Change Advisory Board (CAB) Management:

o Organize and facilitate regular CAB meetings to review and approve change requests.

o Present change proposals to the CAB, highlighting risks, benefits, and potential impacts.

o Ensure timely decision-making and effective communication with the CAB.

• Change Implementation:

o Oversee the planning, scheduling, and execution of changes.

o Monitor change progress and address any issues or deviations from the plan.

o Coordinate with technical teams to ensure smooth implementation.

• Post-Implementation Review:

o Conduct thorough post-implementation reviews to evaluate the success of changes.

o Identify lessons learned and implement corrective actions to prevent future issues.

o Capture and share best practices to improve future change initiatives.

• Risk Management:

o Assess and mitigate risks associated with changes to minimize potential disruptions.

o Develop contingency plans ...