Customer Support Specialist

Your Job

KBX Logistics, LLC is currently seeking a Customer Support Specialist in Green Bay, WI.

This position includes various responsibilities that will help gain exposure to transportation and the KBXL business.

It is a great starting point that could lead to other opportunities within the business.

The successful candidate will have attention to detail, critical thinking skills, a high degree of professionalism and the ability to collaborate in a team environment.

Our Team

Who is KBX Logistics ? KBX Logistics is the true transformer of the 3rd party logistics (3PL) industry.

Waste is our enemy; status quo is our nemesis.

Our mission? Create a competitive advantage for our partners by delivering logistics technology and solutions that others can't or simply won't.

If disrupting an industry appeals to you, this company is where you belong.

KBX Logistics is the product of over 100 years of evolution and revolution.

We got our start as a small transportation team in 1919 and are currently one of the largest 3PLs in the US.

With Koch Industries as our parent company, the challenge is to always be thinking bigger and better.

We have more than doubled in size over the past 5 years and we're just getting started!

Imagine being a dynamic start-up with the resources of a top tier private company, all built on the solid foundation of a proven management philosophy.

This perfectly describes KBX Logistics! Here, we know culture is key so Principle-Based Management® is our North Star.

Win or lose, we do it as a team.

Each employee plays a pivotal role in our success and without their diverse ideas, challenges, and perspectives, we wouldn't succeed.

With change as the only constant, each of us is on a unique journey where no two career paths look the same.

We empower our employees to realize their potential and hold each other accountable along the way.

Life begins at the edge of your comfort zone.

Are you ready to get started?

What You Will Do


* Developing and building relationships with carriers to improve communication, connectivity, and collaboration to have PODs proactively


* Emailing and calling carriers to retrieve PODs


* Maintaining and updating carrier contact information


* Delivering information with strong customer service skills and handle all situations with respect and integrity


* Supporting incoming POD requests from internal and external customers


* Identifying opportunities, analyzing processes and suggesting improvements to increase efficiencies


* Collaborating with other departments to fulfil POD requests


* Utilizing POD and transportation systems to fulfil POD requests based on the customer needs


* Saving and uploading the PODs


* Emailing and calling carriers to retrieve PODs


* Ability to prioritize workload


* Maintaining and updating documentation for POD processes


* Ability to drive and adapt to change

Who You Are (Basic Qualifications)


* Experience using...