Service Representative

Schneider Electric has an opportunity for an Services Representative in Guadalajara, Jalisco and Monterrey, Nuevo León.
We are looking for candidates with a customer-centric mindset who are eager to learn about the operation and various applications of the wide range of products that we support.Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000+ employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

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Great People Make Schneider Electric a Great Company.

What do you get to do in this position?Service Representatives will assist Schneider Electric personnel and customers including electrical distributors, end users, original equipment manufacturers, consultants, and contractors with product selection, configuration, commissioning, testing and maintenance on Schneider Electric Products.

We also provide application and solutions support for Schneider Electric focused segments utilizing our vast product portfolio.

Our goal is to ensure a high level of Customer Satisfaction.

Responsibilities


* Lead and execute field services delivering exceptional customer experiences.


* Develop innovative solutions to complex technical problems with safety as a non-negotiable priority.


* Share technical insights with internal and external teams to ensure project delivery.


* Diagnose root cause of product failures at a component level.


* Perform other related duties as assigned by Supervisor or Manager.

Qualifications

QualificationsWe know skills and competencies show up in many ways and can be based on your life experience.

If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if you have:


* Electrical Engineering Degree or related fields (low and medium voltage, energy management, industrial control and automation).


* Speak, read and write English fluently.


* Prior experience in Field Service, Application Engineering or Technical Support environment is a plus, must have a high level of aptitude and interest in technology.


* A passion for supporting customers in a technical environment.


* Must possess excellent verbal and written communication skills.

Must be detail oriented, self-starter and able to work independently.


* Has ability to define problem, collect data, establish facts and draw valid conclusions for both electrical and customer issues.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical emp...