Health Benefit Educator - St. Louis

Provides advanced professional input to complex Sales Operations assignments/projects.

Contributes to projects and processes that
improve the operational efficiency and effectiveness of the sales force.

Supports multi-functional sales operations often for a dedicated
geographic area or large business unit.

Resolves inquiries and conducts research to provide product and service information to sales
associates.

Fulfills requests for reports, diagrams, and sales materials.

May serve as a technical resource.

May lead projects or project steps
within a broader project or have accountability for ongoing activities or objectives.

Supports and provides direction to more junior
professionals.

Works autonomously, only requiring "expert" level technical support from others.

Exercises judgment in the evaluation,
selection, and adaptation of both standard and complex techniques and procedures.

Utilizes in-depth professional knowledge and acumen to
develop models and procedures, and monitor trends, within Sales Operations.

• Support output of a key discipline within U3000 Health Engagement Organization
• Focus on achievement of assigned goals and support in achieving functional goals
• Inform direct managers and teams to address resource and operational needs
• Focus on short-term outputs and other work areas as assigned
• Main contributor to business strategy by understanding market benefit offerings to ensure benefit education success to clients
and customers in group setting
• Able to self-manage assignments and schedule event times
• Demonstrate in-depth understanding of key Cigna plan benefits, ancillary programs, and initiatives
• Work with assigned Cigna clients during pre-effective timeline to coordinate tailored education events with available modality
options (on-site, telephonic, and self-service engagement options)
• Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and
programs)
• Lead and deliver virtual and/or onsite awareness and education presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective customers in Select & Middle Market Segment (U3000)
• Coordinate with local Health Engagement team to ensure needs are met and potential problems are averted
• Provide information to Cigna client(s) on the use of available steerage resources throughout the plan year as assigned
• Keeps account partners informed about account status and opportunities for expanded business
• Follows established guidelines and procedures of benefit education events and other events as assigned
• Maintains current knowledge in all Cigna products, programs, and tactics
• Refers customer service inquiries, administrative functions, implementation, billing questions, and other production matters
to appropriate service organization partners
• Coordinate, track, and update event meetings, including attendance, an...