Residential Program Manager

The Residential Program Manager works directly with people with Intellectual Disabilities, by overseeing the operations of numerous residential homes.

This position directly supervises Residential Supervisors within the assigned residential locations.

Duties include engaging people in meaningful activities related to their personal goals, supporting them to connect with people in places of interest in their communities, providing support with assistive technology, communication, skill building, discovery activities, maintaining health and safety, and/or personal care needs.

Duties also include the supervision of Residential Supervisors and DSP’s assigned to the programs they manage.

This position is responsible for ensuring all applicable regulations and Penn-Mar policies and procedures are met.

In the absence of the Residential Supervisor, the Residential Program Manager is responsible for the scheduling of team members, completion of all required documentation, medical oversight, and on-call responsibilities, which may require scheduling flexibility.

Education/Experience:
- AA degree and 4 years related experience required or
- BA degree and 2 years related experience required or
- Master’s degree and 1year related experience required.
- Two years’ experience supervising others required for external candidates.

Responsibilities
- Demonstrate an understanding and commitment to Penn-Mar’s Leadership Philosophy, which includes weekly 1:1 meeting with direct reports
- Responsible to hire, train, onboard, provide oversight and feedback to Residential Supervisors in the execution of their duties and also all DSPs within their assigned programs.
- Complete 6 month and annual performance reviews for Residential Supervisors and review and approve all DSP performance reviews within their assigned programs, fostering a culture of feedback and accountability within the program.
- Be knowledgeable about current policies and procedures and ensure team members are adhering to policies and procedures.
- Maintain professional relationships with all stakeholders, including the families of those supported.
- Ensure team members working in programs are qualified and trained.
- Be present in programs each week at various times and days to connect with various team members and interact with people supported.
- Monitor, review and approve direct reports timesheets and PTO within required timeframes.
- Review timesheets of all DSP’s who work within their assigned program, within required timeframes.
- Maintain confidential information and exercise discretion.
- Participate in self-development activities or training.
- Be alert and orientated during scheduled shifts ensuring that all responsibilities are met.
- Schedule and lead department team meetings
- Attend and actively participate in Program Manager and Residential Supervisor meetings or other required meetings and communicate information with team members as appropriate.
- Create and demonstrate a...