Driver Route Relief / Utility Driver - Reno

Classification: Non-Exempt (Revised: 05/14/2014)

Job Summary:

The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers' needs through up-selling/cross-selling and providing superior customer service.

Main duties are to cover routes and perform service related tasks as required.

Reports to the District Manager.

Essential Functions: - Perform all responsibilities of a Route Sales Representative and related tasks.

- Learn and support all routes.

Run routes as needed for holidays, vacations or other vacancies.

- When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.

- Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.

- Actively participate in promotions and contests, training and audits.

- Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.

- Ensure customer loyalty and outstanding customer service.

Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.

- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy.

Maintain vehicle cleanliness and perform regular vehicle inspections.

- Handle and process customer payments.

Keep route paperwork current.

- Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts.

Service items such as facility maintenance products.

- Monitor and report competitive activity.

Keep service agreements current and renewed.

- Return from route and off load soiled textiles in the receiving area of facility.

- Accurately prepare route paperwork and follow check-in procedures.

- Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions: - Support other service personnel as required by supervision.

Requirements Qualifications: - Have and maintain a valid Drivers License, CDL when applicable.

- Maintain a driving record free of chargeable accidents, speeding, safety or other violations.

- Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.

- Demonstrate excellent skills in customer service and route sales.

- Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.

- Recognize colors, sizes and types of product and count, add and subtract accurately.

Education: - High School graduation or similar experience.

Qualified drivers license.

Travel Requirements: - Daily, by delivery vehicle within a route.

Typical Environmental Conditions: - Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.

- Indoor and outdoo...