Senior Product Associate - Card Payment Network

The Card Payment Network team at Chase Card Services is dedicated to leading change and connecting partners through payment network technology expertise.

We are the expert technologists and liaisons with our Payment Network Partners (Visa, Mastercard) and serve as the coordination points for Chase Card Services for initiatives, projects, issues, and escalations impacting Chase as issuers.

Our vision is accomplished by developing a high-performing team committed to well-defined processes, innovative use of technology, technological expertise, superb relationship management, and a culture of continuous improvement.

Position Overview:

As a Senior Product Associate you will be responsible for analyzing impacts and guiding key stakeholders in Card through Payment Network changes that impact Card issuing systems and processes.

This role also involves coordinating Chase-sponsored initiatives with our Payment Network partners and providing production support and issue escalation, including off-hours support.

Job responsibilities

- Lead and assist cross-functional project teams in documenting high-level objectives, business value, scope, and critical success factors.

- Document changes that meet business objectives based on Chase needs and Payment Network requirements.

- Collaborate with stakeholders to recommend process and technology improvements and identify efficiency opportunities.

- Ensure adherence to controls, applicable audit standards, and manage exceptions.

- Resolve issues through mediation, negotiation, or escalation to Directors and Senior Managers.

- Make informed decisions, understanding the boundaries for decision-making and knowing when to escalate.

- Build and leverage relationships within the organization to remove project obstacles and enhance organizational agility.

Required qualifications, capabilities, and skills

- 5+ years of experience in a Business Analysis or similar role at a financial institution or payment network organization.

- Strong facilitation and presentation skills, with the ability to communicate effectively to varied audiences.

- Skilled in business interviewing and resolving conflicting priorities among stakeholders.

- Advanced computer skills, including word processing, spreadsheets, and process mapping software.

- Knowledge of Agile tools (JIRA) and methodologies.

- Proficiency in process analysis or BPM (Business Process Mapping).

- Detailed understanding of Credit Card Payment Network capabilities and functions.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary dete...