Client Service Associate - Equity Derivatives

JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors.

JPMorgan's North American Equity Derivative Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan's global equity trading desks.

As a Client Service Associate in Equity Derivatives, you will be part of a team that is responsible for monitoring the successful transmission of client trades from trade booking to settlement.

The role requires you to interact daily interaction with Sales Traders, Clients, Service Providers and Operations Staff in order to maintain and improve client relationships and streamline processes.

Job responsibilities


* Build strong relationships with our clients by delivering an industry leading client experience


* Share industry knowledge for the purpose of improving mutual efficiencies


* Communicate effectively / professionally


* Attend meetings to share query metrics and discuss best practices


* Actively monitor and manage daily control reports to identify and resolve exchange and client-side breaks


* Leverage analytics tool to identify & resolve outstanding risk


* Understand global markets, and associated settlement risks


* Onboard clients


* Monitor & resolve trade discrepancies and position break reports with corresponding internal/external parties.

Perform root cause analysis to prevent future discrepancies and improve straight through processing "STP" capabilities


* Manage fails including break resolution and trade rejects, reference data maintenance, and rationalize KPIs and other metrics via analytic tools


* Learn the equity trade lifecycle along with a solid understanding of the various applications

Required qualifications, capabilities and skills


* 3+ years Middle Office Experience


* Able to build and maintain positive client relationships


* Strong analytical, technical & problem solving skills


* Effective, adaptable, & professional communication / interpersonal skills


* Strong attention to detail, quality & accuracy


* Able to thrive in a high pressure, high volume, deadline driven environment


* Open & receptive to feedback / coaching

Preferred qualifications, capabilities and skills


* Knowledge of securities industry and back office operations (e.g.

maturities, equities, fixed income, custody services, etc.)


* Ability to analyze a process and recommend ways to improve quality, control, and efficiency.


* Educated to a Degree Level

Work Schedule: Monday - Friday 8:00am - 5:00pm or Monday - Friday 12:00pm - 9:00pm

Final Work Schedule will be determined at time of offer.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients ...