Global Digital Solutions Architect

The Global Digital Salesforce Solution Architect Owns the technical design of the Salesforce system, ensuring declarative and non-declarative features are used appropriately and that the organization can scale as the amount of functionality grows.  As the solution architect for Salesforce solutions at Merz, you will play a pivotal role in the design and sustainment of scalable, secure solutions spanning the Salesforce ecosystem and our global commercial businesses.

You will own the integrity and strength of our implementations on Sales, Service, Marketing, Loyalty, Analytics, Data, and related clouds.

Responsibilities 



* Solution Architecture:
+ Manages the technical architecture of enterprise Salesforce solutions that may include custom development, integrations, and data migration elements.

Conducts thorough analysis of requirements and provide recommendations on Salesforce features, functionalities, and customizations.
+ Collaborates with internal stakeholders and leads design sessions to understand and translate business requirements, define deliverables and develop well-architected solutions that best leverage the Salesforce platform within clients’ architectural landscape.
+ Advise on technical best practices for solution design; create prototypes and proof of concepts, identify gaps between current and desired end-states and document the details of the solution.
+ Guides cross-functional teams including Business Analysts, Developers and Project Managers to deliver quality solutions within budget and timeline.
+ Conducts regular design reviews and provides technical guidance to development teams to ensure high-quality and scalable solutions.
+ Stays up to date with the latest Salesforce releases, features, and industry trends, and provide recommendations on how to leverage them to improve our Salesforce implementations.
+ As needed, troubleshoot, resolve, and track Salesforce end-user issues when expertise is required


* Communication:
+ Provides clear and visible communication to all stakeholders.
+ Presents written recommendations, solutions, and insights to senior leaders and stakeholders, facilitating prioritization and influencing the global architecture.
+ Understands the scope of the upcoming enabler work and collaborates with product owners to assist with decision-making and sequencing of the critical initiatives.
+ Experience explaining complex technical concepts to non-technical stakeholders.
+ High facilitation and collaboration skills
+ This role may require taking up calls during offshore hours to provide architecture and design guidance for teams in APAC region.


* Leadership:
+ Strong influential skills – must be able to work confidently and effectively with multiple departments and levels within the company.
+ Provides guidance and mentorship to develo...