Airfreight Export Agent

Job Title:  Full Time Air Freight Specialist
Job Location: Miami, FL

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services.

Around 30,000 employees work to ensure we transport our customers of shipments by air or sea.

DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.

This also includes special transport-related services.

We have an exciting opportunity for an AIR FREIGHT SPECIALIST responsible for the movement of our customer’s air export shipments. 

Key Responsibilities:



* Customer management.

Communicate with customer and attend logistic needs related to Air Freight Cargo Forwarding Services.

Including but not limited, to document revision, logistic coordination, visibility and reporting.


* Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates 


* Collaborate with different departments and establish monitoring processes, where applicable, to ensure timely deliveries and quality compliance.


* Support on efficient billing processes. Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy. 


* Work with destination Station to manage/recover from service deviations.


* Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf 


* Effective time management with problem solving and decision making skills  


* Multiple task skilled requited

Skills / Requirements:



* Excellent written and verbal communications skills in English and Mandarin-ability to interface with all levels of the organization specific strength in influencing division makers.


* Exceptional customer service skills


* Demonstrated ability to indecently solve ambiguous problems.


* Detail oriented and strong follow-up skills


* Great organizational skills and attention to detail.


* Ability to work in a fast-paced environment where continuous innovation


* 3+ years of experience in advanced Excel and 2+ year of experience with reporting tools


* Minimum 1 years in an Air freight related position experience


* Logis Air / Cargo Wise systems knowledge is a plus

Benefits: (All non-union employees)


* Total Compensation Package: We offer a competitive base salary.


* 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.


* Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.


* Medical: We offer com...