Fire Communications Dispatcher I/II - Perris

ABOUT THE POSITION

The Riverside County Fire Department is seeking candidates for the Fire Communications Dispatcher position in Perris.

Dispatchers receive emergency 9-1-1 and non-emergency requests for service from the public and other agencies.

Incumbents will operate and control radio dispatching equipment, and dispatch to appropriate County, allied agencies, and other emergency units.

Emergency call-taking and dispatching is fast-paced and can be high-stress.

The ideal candidate will thrive under pressure, be an expert multi-tasker, and possess strong typing and data entry skills.

The Emergency Command Center is a 365 day and 24/7 operation.

Selected candidates will be expected to work weekends, holidays, and graveyard and/or swing shift hours.

Additionally, unforeseen emergency incidents may necessitate the need for overtime.

The Fire Communications Dispatcher I is a natural progression underfill for the Fire Communications Dispatcher II classification.

Incumbents are eligible to promote to the Fire Communications Dispatcher II upon successful completion of their probationary period, which would include a satisfactory performance evaluation and any additional qualification requirements.

Meet the Team!

The Riverside County Fire Department is one of California's largest integrated, cooperative, regional fire protection organizations.

The Department, a unique partnership between State of California Department of Forestry and Fire Protection (CAL FIRE) and the County of Riverside, serves 19 partner agencies and 1 community service district.

The Department has five core values: Leadership, Competence, Integrity, Safety, and Customer Service.

EXAMPLES OF ESSENTIAL DUTIES

• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.

• Receive emergency calls and obtain essential information to determine locale and assess urgency, provide instructions, and determine appropriate action to be taken.

• Determine jurisdiction, notify other agencies as required and transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel to various locations to respond to calls; ensure necessary coverage behind deployed assets.

• Transmit information and orders to, and receive messages from County, agency/allied agency, and other emergency units, typing all radio transmissions received and sent.

• Make inquiries to local, state and federal national computer systems to obtain information and data as needed.

• Read and interpret maps to locate emergency incidents, determine jurisdiction, and locate the closest available units; may respond to an emergency in the field with communications equipment and set-up and operate such equipment.

• Participate in call...