Omnichannel Senior Product Associate - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Omnichannel, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Contribute and maintain a product roadmap for Omnichannel solutions, ensuring alignment with overall company and organizational strategy


* Communicates updates and progress to stakeholders and management


* Works with cross-functional teams to translate customer needs into requirements and solutions


* Stays informed on industry rules and regulations: Card Brand, PCI as well as Corporate Controls and Risk Management

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* Strong knowledge of acquiring, payments processing and payments


* Demonstrated experience in bringing products and features to market


* Experience working in large, complex, cross-functional organization with global teams

Preferred qualifications, capabilities, and skills


* Excellent verbal and written communication skills


* Technical knowledge of application development and systems design


* Experience with influencing change and challenging the way things are done

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

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