Assistant Operations Manager

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Assistant Operations Manager

What will you do?

• Manage a team of technical support representatives supporting North American operations.

• Provide leadership to achieve strategic Customer Care Excellence objectives regarding customer satisfaction and revenue generation activities.

• Implement global processes, policies, guidelines, and tools to improve efficiency in customer care operations.

• Responsible for planning, recruitment, work environment, and reporting.

• Serves as a change agent during implementations.

• Ensures coaching activities for Customer Care Center are happening at an appropriate frequency.

• Conduct regular performance and individual development planning and coaching.

• Conduct annual performance reviews in coordination with functional managers.

• Conduct SIM meetings to manage the operational workload of the team.

• Conduct RCA and recommend/execute action plans to improve processes and performance.

• Manage stakeholders and work with functional managers on the processes handled.

• Manage customer escalations.

• Perform managerial functions related to payroll and HR processes.

Qualifications

Qualifications:


* Bachelor's Degree graduate.


* Good English communication skills


* Strong relationship management experience, with prior experience working collaboratively in a cross-functional team


* Experience leading a team in BPO setup.


* You are ambitious, eager to learn, pragmatic, and keen on problem-solving.


* You take responsibility, steer strategy and realizations based on facts and data, and have managerial courage to ask questions and make decisions.


* You have strong analytical skills and get the energy to translate complexity into a clear vision and structure, always looking for ways to improve the status quo•


* You focus on delivery through collaboration and the ability to bring people together to work towards the same purpose.


* You have strong influencing skills and are result-driven with persistence and a can-do mentality to be able to implement solutions across all units of the organization


* You have outstanding social and communication skills (communicating clearly, effectively and consistently in different contexts and cultures).


* Skilled in communicating complex topics and solutions and open to ideas from others.


* Experienced in communicating using Microsoft Office 365, including Word, Excel, PowerPoint, Outlook, etc.


* Must be amenable to work in Rosario Cavite, hybrid work setup and on a night shift.

What's in it for me?

• Global family leave

• Comprehensive medical coverage for employee and dependents

• Worldwide Employee Stock Ownership...