Benefits Representative

Job Summary:

The Benefits Representative works in a call center environment acting as the main resource for benefits education benefit problem resolution, and general benefits administration.

Responsibilities

Essential Functions:


* Provide world class customer service in a call center environment receiving both heavy call and email volume


* Process paper applications and change forms


* Process court ordered and company paid benefit requests 


* Reconcile benefit data between Company and Broker through an error reporting system


* Obtain a thorough understanding of all company benefit offerings


* Act as a liaison between employees, Field Support, Benefit Broker, insurers, etc.


* The Benefits Representative will utilize their knowledge and experience to resolve benefit problems.


* Ad hoc projects as necessary

Qualifications

Minimum Education and/or Experience:


* 2-3 years’ experience in a customer service capacity with a concentration in Benefits preferred


* High school diploma some college preferred


* Proficient in MS Excel and Word


* Knowledge of PeopleSoft preferred

Skills/Abilities:


* Outstanding customer service skills


* Attention to detail and strong organizational skills


* Excellent Verbal and written communication


* Action oriented and able to prioritize while handling multiple tasks


* Ability to protect and maintain the confidentiality of data

Benefits Overview

Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role is eligible for the following:


* Medical, dental & vision


* Hospital plans


* 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


* Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)


* Company paid Short and long-term disability


* Health & Dependent Care Spending Accounts (HSA & DCFSA)


* Transportation benefits


* Employee Assistance Program


* Tuition Assistance


* Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Salary Range



* $21/hr. 


* The position is bonus eligible

Office Requirements:


* Required in office a minimum of 4 days a week 

Core Competencies:


* Build relationships


* Develop people


* Lead change


* Inspire Others


* Think critically


* Communicate clearly


* Create accountability