Technology Specialist

Technology Specialist

Job Description

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results.

You want to be part of a performance culture dedicated to building technology for a purpose that matters.

You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development.

In this role, you’ll help us deliver better care for billions of people around the world.  It starts with YOU. 

In this role, you will:

Purpose:


* Support the day-to-day operations of PC’s, servers, and networking equipment for the manufacturing location.

Coordinate small to medium size IT (Information Technology) projects for the plant and contribute to large IT projects.

Customers:


* Primary customers will be the site personnel in the office and manufacturing areas.

Key stakeholder and working relationships will be established with engineering, infrastructure, and the business depending on the assignment and project scope.

Reports:


* The incumbent works within the ITS (Information Technology Services) Infrastructure Coordination & Delivery Manager’s Team and may take functional work direction from others at the facility.

General Duties by Product or Service:


* Network Support: Installs and supports network equipment with guidance from Network Operations team.


* Server Support / Maintenance: Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team.


* PC Support / Deployment: End to end roadmap ownership including ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.


* Printing Services: Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor. 


* Unified Communications (Voice/Video) Support: Installs and supports UC equipment with assistance from UC Operations team.


* Mobility Services: Assist with new equipment requests and some configuration.


* Surplus Coordination: Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal.


* Supports Operational Excellence within the site(s) of responsibility:


* Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues. 


* Leads the planning and execution of Mill infrastructure projects.


* Manages and coordinates local Infrastructure vendors work at site. 


* Ensures LAN/WAN and related computer systems are compliant within established control procedures. 


* Review and control access to MDF and other sensitive areas with established control procedures.


* Maintains site IT Business Continuity Plan.


* Maintains a 1 to...