Patient Financial Representative

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career.

As a full-time employee, you will have access to the following employer/employee paid benefits:


* Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more


* Robust earned paid time off program (PTO)


* Federal Loan Forgiveness Program (available on eligible roles)


* Tuition & Professional Development Assistance

SCOPE OF ROLE

Reporting to the Supervisor, Patient Financial Services, the Patient Financial Representative helps patients resolve the patient responsibility portion of medical bills.

You will be relied on to create a welcoming, professional and efficient experience for patients.

The Patient Financial Representative will be successful in their role by creating an outstanding patient service experience by providing account resolution during in person and telephone encounters.

HOW YOU'LL SUCCEED


* Educate patients on the phone, in writing or in person regarding the billing process, insurance, and their financial obligation regarding payments, co-insurances, and co-pays.


* Accurately complete patient registration and cash collection during in person and telephone patient interviews to obtain demographic, insurance, medical and financial information.


* Review the explanation of benefits to determine insurance coverage, ensure all insurance coverage has been submitted.


* Enroll and educate patients in financial assistance programs such as grants, sliding scale and self-pay options.

This includes new patients and current patients with balances.


* Make payment arrangements for patients; process adjustments as necessary.


* Function as an outstanding subject matter expert.


* Comply with all agency policies and procedures.


* Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.


* May be required to perform remote services as determined by Signature Health.


* Adherence and completion of compliance training provided by Signature Health.


* Responsible for and completes all productivity/documentation requirements.


* Participate in all assigned staff meetings and staff development programs.


* Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.


* Other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE


* High School Diploma or equivalent required.


* 1-2 years' of experience in a patient facing role in person or via phone in a medical setting required.


* Ameri...